Customer service automation that drafts, sorts, and escalates
Incoming messages get sorted, an order or return is looked up, and a reply is drafted in your voice, ready for one-click send. The routine questions are handled; the hard ones go to a person with the context attached. By default nothing sends itself. You turn on auto-send only for the categories you trust, and you can turn it off just as fast.
What it handles
The volume that buries a small team:
- Triage: every message sorted by type and urgency, routed to the right person or queue.
- Drafted replies: written in your voice from your help docs and past answers, ready to send.
- Order and shipping questions: status looked up and answered without a human digging.
- Returns and refunds: the request checked against your policy and prepared for approval.
The human gate is the default
Replies are drafted, not sent, until you decide otherwise. You can graduate specific, low-risk categories to auto-send once you trust them, and everything else stays a one-click approval. Every message and action is logged, and you hold a kill switch. Customers get faster answers without the automation going rogue.
Built around your tools and your voice
It connects to your helpdesk, store and order system through scoped, server-side tokens, and it learns your tone from your real past replies, not a generic script. Your team runs it from a dashboard; support stays yours, just faster.
Questions
- Does it reply to customers on its own?
- Not by default. It drafts replies for one-click send. You can switch on auto-send for specific low-risk categories once you trust them, and switch it off instantly.
- Will it sound like us?
- It drafts from your real past replies and help docs, so it matches your tone rather than reading like a generic bot. You review before anything goes out.
- What can it actually handle?
- Triage and routing, drafted answers, order and shipping status, and returns checked against your policy. The genuinely tricky cases are escalated to a person with the context attached.
- Which tools does it work with?
- Your helpdesk, store and order system, connected through scoped server-side tokens. You do not switch platforms.
- What does it cost?
- A fixed build price plus a monthly run fee, with AI usage on your own accounts at cost. Quoted on the first call.
Tell me what should run on its own.
Thirty minutes on the first call. If I cannot automate it well, I say so.
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